Frequently Asked Questions

Question 1: What is your buyer's protection with Raintree shop?


First of all, customers’ all data will be encrypted at the Raintree website powered by Shopify.

  • Safe Payments

Your payment information is safe with us. Raintree does not share your credit card information with the sellers.

  • Secure privacy 

Protecting your privacy is important to us! Please be assured that your information will be kept secured and uncompromised. Raintree does not sell your personal information for money and will only use your information in accordance with our privacy and cookies policy to provide and improve our services to you. More ->

  • Purchase protection

Shop confidently on Raintree knowing if something goes wrong with an order, we’ve got your back 

  1. Your order doesn't match the item descriptions or photos
  2. Your item arrived damaged
  3. Your item didn't arrive or was lost in the mail
  • Free Returns

The first return for every order is free! For additional returns from the same order, shipping and handling fees may apply. More->


Question 2: What time do you ship after placing an order?


  • Within 24 hours after the order is placed.

Question 3: You offer free shipping, do we have tracking information?


  • Yes,  
  • A tracking confirmation will be automatically sent to your registered  email or SMS on cell phone  when it is shipped

Question 4: Can we return and refund?


  • Yes, full amount refund,
  •  The first return for every order is free.
  • For additional return, shipping fee and handling fee may apply
  • Reach out to us at  for a return and refund request. 

Question 5: What kind of payment methods can you accept?


  • Paypal, Shop Pay as express payment methods
  • VISA  and others listed on the website at checkout or the bottom of the website