Shipping and Destination Countries Policy

Regarding shipping  term, we follow the below policies

      Free shipping within the U.S.A and Canada, as well as rest countries of the worldwide.

  • A  tracking information will be sent to customer registered email address or cell phone SMS within 72 hours after the order is placed.
  • We do not charge any taxes and duties on customer's purchased order, however, if customs fee occurs at destination countries, customers will take responsibility to get customs cleared.

Some destination countries do not provide tracking information based upon free shipping.

  • If customers request alternative paid carrier availability, please reach out to us at  info@raintreestore.com  or live chat for assistance

We refund full amount of the purchased order

  • Customers will pay the return shipping fee. 
  • Return request: reach out to us at info@raintreestore.com
  • Return address: 5411 Vine St. Vancouver BC, V6M 3Z7 Canada

The product can not be shipped to the below 95 destination  countries and regions.


  • Afghanistan, Andorra, Ascension Island, Austria, Barbados, Belize, Benin, Bhutan, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Burundi, Cameroon, Cayman Islands, Central African Republic, China, Comoros, Congo - Kinshasa, Curaçao, Cyprus, Djibouti, Eswatini, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gambia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Haiti, Hong Kong SAR China, India, Iraq, Jamaica, Jersey, Jordan, Kosovo, Laos, Lesotho, Libya, Liechtenstein, Macau SAR China, Martinique, Mauritania, Mayotte, Monaco, Mongolia, Myanmar (Burma), Nauru, Nepal, New Caledonia, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Romania, Rwanda, St. Helena, St. Martin, St. Pierre & Miquelon, Samoa, Senegal, Sierra Leone, Singapore, Saint Martin, Slovakia, Somalia, South Sudan, Sudan, Suriname, Tajikistan, Tanzania, Tokelau, Trinidad & Tobago, Tristan da Cunha, Turkmenistan, U.S. Outlying Islands, Vanuatu, Venezuela, Western Sahara, Yemen